The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Dining!
“Every meal we enjoyed at the restaurant was delightful, especially the pizza which was the best we've ever had.” view full review
Kids' Play Area
“The designated kids' play area above the bar was a hit with our children, allowing them to play safely while we relaxed.” view full review
Relaxing Spa
“The on-site spa and sauna provided a perfect relaxation spot after a long day on the slopes, truly enhancing our stay.” view full review
Convenient Kitchen
“The well-equipped kitchen available for backpackers was a fantastic feature for preparing meals and snacks at our convenience.” view full review
General
No smoking on site
Parking
Safe deposit box
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Luggage storage
Coffee shop
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Fitness centre
Skiing
Hiking
Horseback riding
Cycling
Table tennis
Fishing
Guest Parking
Shared kitchen
Electric kettle
Cookware/ Kitchen utensils
Services
Paid shuttle service
Housekeeping
Ski equipment hire
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Outdoor dining area
Picnic area/ Tables
Packed lunches
Special diet menus
Business
Fax/Photocopying
Children
Cots
Children's buffet
Children's play area
Game room
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Sun terrace
Garden area
BBQ facilities
Leisure/ TV room
Sauna
Jacuzzi
Room features
Free Wi-Fi in rooms
Heating
Sitting area
Patio
Terrace
Garden furniture
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Shared kitchen
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
1 Ngauruhoe Place, Whakapapa Village, Tongariro National Park. 3951,
Whakapapa,
New Zealand,
SH 48,
Manawatu-Whanganui
Map view
1 Ngauruhoe Place, Whakapapa Village, Tongariro National Park. 3951,
Whakapapa,
New Zealand,
SH 48,
Manawatu-Whanganui
City landmarks
Tongariro Northern Circuit
Taranaki Falls
2.3
km
Manawatu-Wanganui 3989
Whakapapanui walk at Tongariro National Park
2.4
km
Bruce Road Iwikau Village
Mead's Wall
3.9
km
Waterfall
Tawhai Falls
3.8
km
Store
Whakapapa
4.3
km
Iwikau Village
4.3
km
Ruapehu District 4691
Whakapapaiti Hut
4.7
km
Nearby
Tongariro National Park
Tama Lakes
140 m
Ruapehu District
Whakapapa Nature Walk
140 m
Ruapehu District
Ridge Walking Track
140 m
Mahuia Rapids
140 m
Restaurants
Ruapehu Restaurant
350 m
State Highway 48 Bayview Chateau Tongariro
Ruapehu Lounge Bar
370 m
State Highway 48 Chateau Tongariro Hotel
Ruapehu Room
300 m
Restaurant
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
value for money
fantastic view
noisy areas
below comfort level
7.6/10
Very good
Rooms
6.4
Location
8.4
Service
8.4
Dining
7.4
Guest reviews
7.6/10
based on 5 reviews
8.0
8.0/10 based on 2148 reviews
Aaron
United Kingdom,
March
2024
7.4/10
The hotel is conveniently located right at the start and finish ends of the Tongariro Northern Circuit, making it perfect for backpackers like me. The rooms are small but clean, although they could use some updating. The service was friendly and accommodating, enhancing the experience of our adventurous holiday. The dining options were nice but a bit expensive, with a self-service meal setup. Overall, a decent choice for budget-conscious travelers looking for a practical stay near hiking tracks.
Rooms
7.0
The rooms, although small, were clean and sufficient for a comfortable stay.
Service
8.0
The staff took a genuine interest in our well-being and were helpful throughout our stay.
Location
9.0
The hotel's location is excellent for hikers, right in the heart of the National Park with easy access to many hiking tracks.
Dining
6.0
The dining options were decent but a bit pricey, especially for families.
Facilities
7.0
Basic facilities were available, catering to the needs of backpackers on a budget.
Francis
United States,
January
2024
8.2/10
The hotel was a perfect base for exploring the Tongariro Crossing with its cozy rooms and friendly service. The dining options were satisfactory but could have been more diverse. The location offers breathtaking views of the National Park and convenient access to various attractions.
Rooms
8.0
The rooms were very warm and comfortable, making me feel at ease despite the cold temperatures outside of Mt Ruapehu. They looked nice, tidy, and had useful amenities like an en-suite bathroom, TV, and mini fridge.
Service
9.0
The staff went above and beyond to accommodate me after a delayed Tongariro Crossing trip. They were super friendly, knowledgeable, and excellent communicators.
Location
9.0
The hotel's location was spot on, providing easy access to the Tongariro Crossing and other attractions. The views of the National Park were brilliant, especially from rooms with a view.
Dining
7.0
The dining experience was very good, offering plenty of choices that kept me fueled for treks. However, the options were slightly limited for the price, especially for those looking for Italian food.
Facilities
8.0
The hotel had all the necessary facilities to ensure a comfortable stay.
Ellen
United States,
December
2023
7.2/10
When I arrived, the room stunk of green smoke, which was not what I expected. It was also annoying to hear loud arguments from the staff area nearby. However, the location is terrific for exploring Tongariro National Park.
Rooms
5.0
The room had an unpleasant smell of green smoke and was not as expected. It was too close to the loud staff area.
Service
7.0
The staff went out of their way to be helpful, but checking in took longer than anticipated. The presence of a heater inside the room was a nice touch.
Location
8.0
The hotel's location is perfect for exploring Tongariro National Park, and it offers its own rental shop for ski hire at a reasonable price.
Dining
9.0
The dining experience was excellent, especially after a big dinner the night before. The views of Ruapehu added to the dining ambiance.
Facilities
8.0
The hotel has a nice restaurant where you can enjoy the sunset and dine comfortably.
Ann
United States,
August
2023
7.4/10
The hotel was cozy and offered value for money, but the rooms were below a minimal level of comfort, more suitable for young backpackers. The location was brilliant with quick issue resolution but slightly noisy near busy areas. Dining was good value, and service was fantastic with friendly and accommodating staff.
Rooms
5.0
The rooms were cozy but below a minimal level of comfort, more suitable for young backpackers.
Service
9.0
The service was fantastic with super friendly and helpful staff.
Location
7.0
The location was brilliant with quick issue resolution but slightly noisy near busy areas.
Dining
8.0
The dining was good value for money.
Facilities
8.0
Facilities were fantastic with a variety of options available.
value for money
noisy areas
Vic
United Kingdom,
April
2023
8.2/10
The hotel is perfectly situated, with a laundry room on-site, offering clean and comfortable rooms. The staff is exceptionally friendly and helpful, though the distance from the kitchen can be a slight inconvenience. The location is ideal for exploring nearby walks and the national park, with stunning views over the volcano.
Rooms
8.0
The rooms were what we had paid for and provided the comfort we needed for a pleasant stay.
Service
9.0
The staff was not only friendly but also very helpful in various situations, making our stay even more enjoyable.
Location
9.0
The hotel's location right in the national park is a dream for nature lovers, offering easy access to trails and activities, with breathtaking views of the volcano.
Dining
7.0
The morning meals were delicious and filling, although the dining options were somewhat limited for the price point.
Facilities
8.0
The hotel's facilities were convenient and met our basic needs during the stay.